Support

Need help with Lucky Slots Mix? Please contact us:

hklongcaresu@gmail.com

When contacting support, include your user ID, app version, device model, and a short description of the issue. For purchase issues, include your Google Play order number or Apple transaction/order information if available. Do not include passwords, full card numbers, or other sensitive payment credentials.

Common Topics

• Account access and guest login questions.
• Coin balance or reward refresh issues.
• Room entry or gameplay problems.
• Bug reports and crash reports.

Data Deletion Request

You may request deletion of data associated with your Lucky Slots Mix guest profile by emailing hklongcaresu@gmail.com with the subject line Lucky Slots Mix Data Deletion Request.

Please include your in-game user ID, app version, and device model so we can locate the correct guest profile. After verification, we will delete or anonymize the in-game profile data associated with that user ID, including guest profile identifiers and gameplay-related records that are no longer required for security, fraud prevention, legal compliance, or service integrity.

Some limited records may be retained for a reasonable period when required to prevent abuse, resolve disputes, comply with applicable law, or maintain server security.

Coins are virtual in-game items for entertainment use inside Lucky Slots Mix. The Android version may offer optional Google Play in-app purchases, and the iOS version may offer optional Apple In-App Purchase virtual coin packs, Friend invite activity records, and Lucky Wheel virtual reward states. Rewarded ads are not enabled in the current iOS submission build. Coins cannot be withdrawn or exchanged for cash.